The standard age for car rental is 25 - 65 years. If you are aged between 21 - 25, or over 65 you may still be able to rent a car however an additional surcharge may be incurred. This surcharge is partly to cover additional insurance and is payable to the local car rental partner on collection of your car.

If you want to find out what surcharges are payable for specific destinations then please contact [email protected] and supply full details of where and when you wish to travel and what car you wish to rent.

General Queries

• Do I need an international driving licence?
  Drivers must produce a full South African driving license held for at least one year (Or in some cases an international license) please check at time of booking.
• Can I rent a car if I don't have a credit card? Can I leave cash or debit card deposit?
  Unfortunately not. The lead driver must produce a credit card in his/her name when collecting a vehicle.
• I have points on my license can I still hire a car?
  This does not mean that you cannot hire a vehicle, but contact our reservations department on [email protected] to ensure that the supplier will accept a licence with endorsements.
• What happens when the order is placed?
  Once the order has been placed through the web site, the order is confirmed and you will receive confirmation e-mail shortly followed by your voucher. (You must take your confirmation e-mail and voucher to the car hire rental location and show it as proof of purchase).
• Can I book and pay for a car on behalf of someone else?
  It is possible to book and pay for a car on behalf of someone else, however the lead drivers' name must be that of the person who is to drive the vehicle.
• What is a voucher and why do I need one?
  Your car rental voucher is a document that the supplier of your rental vehicle requires as proof of pre-payment. It is imperative that this is taken with you. If you do not produce your voucher at time of collection the car rental partner may ask you to pay again or refuse the rental.
• I have not received my e-mail voucher
  If you are yet to receive your car rental voucher, please call or email us via the "contact us" link. By providing your booking reference number, the lead driver's name, dates of collection and return and rental location, we will endeavour to send your voucher to you as quickly as possible.
• I need to rent a child seat/ski chains. Will these be confirmed?
  We are unable to guarantee extra requests but our customer service staff on receipt of your booking will confirm these. Payment should be made directly to the supplier on collection of the car at the rental location.
• Can my partner or friend drive the car?
  Yes, however they must be registered as additional drivers at extra cost paid locally to the supplier.
• Are makes and models guaranteed?
  We are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost).
• How can I cancel my booking?
  All cancellations must be made in writing (and vouchers returned). Notice of cancellation can be emailed to [email protected] Please ensure you provide us with your booking reference number, the lead driver's name, dates of collection and return and the location of rental.
• Where do I pick up the car from?
  The car can be picked up from the rental location stated at the top of your rental voucher. Shuttle transport may be provided in certain airport locations and will be indicated on the voucher.
• What documents must I take to the rental location?
  On collection of your vehicle you must produce your confirmation email and voucher. The lead driver will also require a full South African driving license which has been held for at least one year (drivers with a new style license must have all sections with them), as well as a valid credit card in their name to be used as a form of deposit. Certain car rental partners in the United Kingdom may also require two additional forms of identification i.e. two utility bills. Please note all additional drivers must also produce their driving license. Further specific information regarding collection will appear on your car rental voucher. If any of the above are not produced the supplier may refuse the rental.
• My flight arrives at 3am; will the car rental location be open?
  In most locations flights will be met and cars supplied out of normal working hours. However, there may be an additional charge for this service payable locally.
• Can I drop off the car at a different location?
  One way rentals can now been booked online. In the search box on the home page of our website, you can enter a separate pick up and drop off location. Please note that local charges may be applicable and will be advised once you have selected the vehicle you require. Please contact our reservations department on [email protected] if you have any queries.
• If I drop off the car early am I entitled to a refund?
  Rental days are based on 24-hour units, commencing at the time of pick-up. If you wish to extend the rental period after collection of the car, or if you return the car late, you will be charged directly by the supplier at the local daily rate, which maybe higher than our rates. No refunds are payable on cars returned early unless you have pre-selected interruption protection insurance cover (stage 3 of the booking process)
• What happens if I am late to pick up my car?
  In the event that a flight is delayed for example, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.
• Can I take my hire car out of the country of rental?
  At the booking stage of the online process (stage 3, after you have selected which car you wish to rent), there is a sub-heading of "important information". Under this section you can locate the "general restrictions" for your specific car rental partner. This section will include whether the rental vehicle can be taken into other countries and if any additional charges apply. Please note that unless you have requested a one-way rental (i.e. pick up in one location and return to another) you will be required to return the vehicle to the original rental location. In most locations flights will be met and cars supplied out of normal working hours. However, there may be an additional charge for this service payable locally.
• Can I have my car delivered and collected from my accommodation?
  This service is only available from certain locations. An additional charge will normally be levied by the car rental partner, which is payable locally. Unfortunately this service is not available if booking online. Please email [email protected] for details of whether your destination has rental partners who offer this facility

 

Payment enquiries

• Which credit Cards are accepted?
  We accept Visa, MasterCard, Amex, and Diners
• When does my credit card get charged?
  Your credit card will be charged for the full price of your rental as soon as it is confirmed.
• How can I get a receipt for my booking?
  If booking via our website you will be sent a confirmation receipt by email, if booking through our reservations department you will be sent a receipt confirming the price and rental of your vehicle

Post-rental Queries

• How do I make a complaint once my rental is over?
  If you have now completed your rental and need some information, clarification on charges applied to your rental, or wish to make a complaint, you can contact our Customer Relations team by e-mail [email protected] They will be happy to investigate and resolve any issues for you.